Enterprises across the world are growing multitudinously through efficient collaboration and communication owing to the impact and benefits offered by technologies like cloud. The invasion of multi-channel interaction constituents like social media, web chatting, video conference, file chatting and video calling have taken over the communication scene that was dominated by calls, texts, and e-mails. Unified communication market has taken giant strides fostering digital transformation initiatives drastically improving the way business professionals communicate. Several companies are leveraging these technologies to expand their business globally.
Today, cloud-based unified communication (UC) platforms are gaining traction for their cost-effectiveness and the ability to provide customizable services like a third party hosting service. These solutions have reduced the need for overall management of enterprise communications as they offer flawless customization and upgradation of software-based application.
In the recent times, a lot of companies have started collaborating with new systems with the intent of integrating multiple interacting performances into a single software. This software enhances the visibility of a company and caters to customers’ needs. Similarly, digital transformation is paving the way for new trends in the UC market. These include the adoption of UC-as-a-Service (UCaaS) that offers greater scalability and flexibility without major infrastructure changes. Besides, companies have also embraced browser-based and in-app communications for an enhanced experience.
With the growing number of UC providers, it is an uphill task for a CIO to zero on the suitable service provider. To help trend in the right direction, we present you CIO Applications Eurpoe’s “Top 10 Unified Communication Solution Providers - 2018.”